Refunds & Returns Policy

At francestimulants.fr, we are committed to customer satisfaction while maintaining strict quality and safety standards. Please review our policy carefully before placing an order.

1. General Policy

Due to the nature of our products, all sales are considered final. We do not accept returns of opened or used items for safety, hygiene, and quality assurance reasons.

2. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To resolve the issue quickly, include:

  • Your order number
  • Clear photos of the item received
  • A brief description of the issue

Once verified, we will offer a replacement or appropriate solution.

3. Lost or Missing Packages

If your order has not arrived within the expected timeframe:

  • Contact us with your order details
  • We will investigate with the shipping provider

If a package is confirmed lost, we will arrange a reshipment where applicable.

4. Non-Delivery Due to Incorrect Address

Please ensure all shipping details are accurate before placing your order.
We are not responsible for orders delivered to incorrect addresses provided by the customer.

5. Customs & International Orders

For international shipments:

  • Customers are responsible for any customs fees, taxes, or import duties
  • We are not responsible for delays caused by customs processing
  • If a package is seized or restricted by local authorities, this is beyond our control

6. Order Cancellations

Orders may only be canceled before they are processed or shipped. Once an order has been dispatched, it cannot be canceled.

7. Refund Eligibility

Refunds may only be issued in the following cases:

  • Item is out of stock and cannot be fulfilled
  • Order is canceled before processing
  • Verified issue with the order that cannot be resolved with a replacement

Approved refunds will be processed using the original payment method.

8. Contact & Support

If you experience any issues with your order, our support team is here to help. We aim to resolve all concerns quickly and professionally.

Important Notice

By placing an order with France Stimulants, you agree to this Refunds & Returns Policy.